Sending an item back to us
We work hard to make sure your order arrives with you on time and in good condition and 98.6% of the time that is exactly what happens!
However if things do go wrong and any part of your order is delivered faulty or incomplete please contact us within 3 days of delivery. Returns will only be accepted by prior arrangement. Please contact us or call us on 01202 489489 for a return of goods reference number. Unless goods are faulty return carriage costs will be payable by the customer and a 10% handling charge may be incurred. Your statutory rights are not affected by this Policy.
Our Vision is to be the natural first choice mail order supplier of Christmas, Theme and Party Decorations and the market leader in the supply of Fundraising Games & Equipment to fundraisers in the U.K.